Affective conversations are relatively rare, and AI-human companionship is rarer still. Only 2.9% of Claude.ai interactions are affective conversations (which aligns with findings from previous research by OpenAI). Companionship and roleplay combined comprise less than 0.5% of conversations. People seek Claude's help for practical, emotional, and existential concerns. Topics and concerns discussed with Claude range from career development and navigating relationships to managing persistent loneliness and exploring existence, consciousness, and meaning. Claude rarely pushes back in counseling or coaching chats—except to protect well-being. Less than 10% of coaching or counseling conversations involve Claude resisting user requests, and when it does, it's typically for safety reasons (for example, refusing to provide dangerous weight loss advice or support self-harm). People express increasing positivity over the course of conversations. In coaching, counseling, companionship, and interpersonal advice interactions, human sentiment typically becomes more positive over the course of conversations—suggesting Claude doesn't reinforce or amplify negative patterns.
