The emergence of artificial intelligence in higher education is often blamed for widening the digital divide for first-generation college students. However, given that a growing majority of Americans have access to the internet and capable digital devices, such as laptops and smartphones, AI has the potential to close equity gaps for under-resourced students. Student support professionals can leverage this technology even further by providing AI-driven, on-demand guidance across nearly every facet of the college experience. Because first-generation students often require more personalized, intrusive advising than their continuing-generation peers, they are an ideal population for supplemental advising tools.
