This dissertation investigates the impact of artificial intelligence (AI) adoption on the competitiveness of logistics companies in Egypt, focusing on its role in enhancing operational efficiency, service quality, and customer satisfaction. The findings indicate that AI implementation significantly improves competitiveness by reducing costs, enhancing productivity, and strengthening customer experience; however, most small and medium-sized firms face reduced efficiency due to early-stage adoption challenges, high implementation costs, weak strategic alignment, poor data quality, limited expertise, and employee resistance
https://www.scirp.org/journal/paperinformation?paperid=149677
