Saturday, January 17, 2026

AI Agents in Higher Education: Transforming Student Services and Support - Tom Mangan, EdTech

Similarly, researchers have noted a host of ways that agentic AI tools can potentially drive improvements in higher education. Agents will be able to gather data from multiple sources to assess a student’s progress across multiple courses. If the student starts falling behind, processes could kick in to help them catch up. Agents can relieve teachers and administrators from time-consuming chores such as grading multiple-choice tests and monitoring attendance. The idea is catching on. Andrew Ng, co-founder of Coursera, launched a startup called Kira Learning to ease burdens on overworked teachers. “Kira’s AI tutor works alongside teachers as an intelligent co-educator, adapting in real-time to each student’s learning style and emotional state,” Andrea Pasinetti, Kira Learning’s CEO, says in an interview with The Observer.