Friday, October 17, 2025

The future of the CLO: Leading in a world of merged work and learning - Bryan Hancock and Heather Stefanski with Lisa Christensen, McKinsey

Rapid technological advancements, shifting market dynamics, and a complex regulatory landscape are reshaping industries at a breakneck pace. To respond, employees will need new skills, mindsets, and ways of operating. Yet, at a time when development is critical to organizational success, some companies are moving in the opposite direction. They are dissolving senior learning roles or pushing learning deeper into human resources, further separating learning leaders from where strategic decisions are being made. It’s a time of both tremendous opportunity and risk. For chief learning officers (CLOs), the stakes have never been higher. Learning leaders have dreamed about delivering personalized development at scale for decades. The best learning functions have made the most of the tools available to become partners in strategy, experts in development, and fluent in technology. With the advent of AI, CLOs and their organizations are ready for the next evolution: a fundamental transformation in the way organizational learning is delivered.