The story of agentic AI is still unfolding. The majority of CEOs have yet to see bottom-line value from AI agents. But there’s no question that the pace and potential scope of change are breathtaking. While we’re waiting for the technology to fully mature, CEOs can take advantage of this “trough of disillusionment” to understand the implications for how their companies operate, make some essential decisions, and get a jump on their competitors. A year into the agentic AI revolution, one lesson is clear: It takes hard work to do it well. We recently dug into more than 50 agentic AI builds we’ve supported, as well as dozens of others in the marketplace. Six lessons have emerged. Here’s one that may surprise you: Agents aren’t always the answer.
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