Back-end operations are undergoing a period of upheaval as campus business units adopt new technology to enhance staff productivity. Uneven implementation can isolate staff and cause burnout, blunting the promise of new tools, according to an analysis of four recent reports covered by University Business. The reports examined staff sentiment and their work environments across various offices, including financial aid, cybersecurity, IT, enrollment management and teaching and learning. While the scope of each report differed, the surveys painted a picture of staff who are aware of (and often willing to adopt) new technologies, but are frequently hampered by insufficient institutional support. Among the most common staff demands was professional development in artificial intelligence.
