Supporting your people begins with seeing the wholeness of those you lead. The Japanese term sei-katsu-sha—which describes seeing a person in the fullness of their lifestyle, dreams, and aspirations—captures this beautifully. Everyone is unique—get to know their specific flavor. What makes each person tick? What makes their heart sing? What motivates them? When they take risks, let them know you’re there to catch them. When they stumble, don’t just criticize them—you also need to offer support, resources, or time to help them recover and learn.
