Southern New Hampshire University's online offerings and artificial intelligence-powered support tools are re-engaging learners who left college without a degree. More than 40 million Americans have earned some college credit but never finished a degree, according to a report last year from the National Student Clearinghouse Research Center (NSCRC). It’s a population that continues to grow — up 1.4 million from 2021 to 2022 — and, according to a recent policy brief from the Center for Higher Education Policy and Practice (CHEPP), represents both a failure of traditional higher education and an opportunity for institutions to meet these learners where they are. At CHEPP's parent institution, Southern New Hampshire University, flexible online courses and insights from artificial intelligence are now helping to make up for those failures.