A growing body of research highlights the benefits of using AI in the workplace. Examples from recent federal deployments of AI-enabled tools and other technological solutions show clear promise. For so-called “high impact service providers”—public-facing departments of federal agencies, such as the Internal Revenue Service or Customs and Border Protection—any AI-backed performance gains could improve Americans’ perceptions of the U.S. government’s overall competence. However, a “move fast and break things” approach that leverages technology to improve government efficiency could also have significant consequences.
