You can think of AI agents as tireless, specialized employees in an organization that are very specifically tailored to a task, and collaborate to solve business problems for you, Pandey adds. Adoption is currently picking up steam, and showing great results, Tim Tully, partner at Menlo Ventures, told VentureBeat. “I’m seeing a remarkable stream of customer success companies replacing and augmenting customer success teams with agents and helping them scale out,” Tully said. “It’s happening in marketing automation. It’s happening in code generation. I think you’re going to see agents spread across into other forms of software engineering as well. They’re incredibly pervasive as it stands today, but I think in the future agents are going to be used even more broadly across the enterprise.”
