Nudges from a chat bot helped Georgia State students complete their FAFSA verifications, register for classes, sign up for academic coaching and more. My friends in Financial Aid indicate that you still have a balance to your account for fall term. The payment deadline is Friday. To avoid any disruption in your enrollment, you can pay your balance at [link]. If you need help in covering your bill, please reach out to [link].” It’s a simple message that researchers say made a sizable difference in whether students on two Georgia State University campuses resolved their financial balances on time; of the 374 students with outstanding balances who received the notification, 31 percent paid the balance, compared to only 22 percent of those who didn’t receive a notification.
