The world took notice when OpenAI released the high-powered large language model ChatGPT in November 2022. Nearly two years later, at EDUCAUSE 2024 in San Antonio, artificial intelligence was still a hot topic of conversation among higher education’s leading technologists. They mostly agree that AI is a tool that could be beneficial to colleges and universities in a number of ways, but acknowledge that just because an AI solution exists, that doesn’t mean it’s the right solution. Working backward from a problem to identify if AI is the best path forward is a good way to avoid making AI mistakes, and ensuring good data governance before implementing AI is vital to producing accurate outcomes.
