Higher education is facing an existential crisis. With one small college closing every week and tuition costs having risen 141% at public institutions over the last two decades, American universities may be heading toward a bleak future. But a new wave of artificial intelligence technology may offer a path forward. AI agents — sophisticated software that can handle complex interactions and workflows — are emerging as a potential solution to higher education's operational challenges. Unlike generic chatbots or simple automation tools, these purpose-built AI agents can manage intricate processes, engage in natural conversations, and seamlessly integrate with existing university systems.
