Silicon Valley pioneer Reid Hoffman explains why we should view generative AI as a “steam engine of the mind” that promises to profoundly alter our professional and personal lives. But you also have to understand the human transitions. How will your workforce learn new ways to work? How are your customers going to learn new ways to interface with your company, new ways to learn about a service, and new ways to buy or otherwise engage? All of this requires a compassionate mindset. But that doesn’t mean being soft and not driving hard into the future and breaking some eggs. Being compassionate means caring about the human experience, the human transitions, and the human costs involved in all this. It also means having human well-being as your ultimate goal, both in the now, in the transitionary, and in the future.
