Modern learners, as digital natives, expect the environment around them to be as efficient as their consumer experiences. This is prompting higher education to break out of traditional structures and adapt to a more tech-driven infrastructure. On this episode, Don Welch, Vice President for Information Technology and CIO at New York University, discusses the importance of technology in higher education and how CIOs can play a strategic role in ensuring the institution is prepared with the right infrastructures and support systems to serve modern learners.