Many government agencies have started investing in transformations made possible by gen AI, but the technology’s rapid evolution means that predicting where it can contribute the most value is difficult. In this article, we discuss three important questions that public sector organizations may need to consider before choosing areas for investment:
How can government agencies address the potential risks of gen AI?
How can public sector entities begin to transform their own service delivery?
Should governments develop national gen AI foundation models (core models on which gen AI applications are built)?
We conclude with a suggested eight-step plan for government organizations that are just beginning to implement gen AI use cases.
