Earlier this year, New America released a brief highlighting the many problems with how accreditors handle complaints about the colleges they oversee. In that brief, we argued that accreditors are likely missing many issues at the colleges they oversee because of how complex their complaint processes are. Complaints help provide insight into colleges' performance, so making it easier for students, staff, and faculty to submit complaints about their institutions could help accreditors do their job more effectively. By making it hard to submit complaints, accreditors are failing to ensure that students can easily raise concerns when they do not receive the quality of education an institution promised.
