But it’s not enough for universities to offer technological platforms. Those who transfer knowledge – lecturers – must do so skilfully. They must also be able to appropriately support their students through any challenges related to online teaching platforms. So, its teaching staff ought to be extra competent at using online technologies to teach and support students. My participants were academic staff members who had successfully completed a training programme designed to boost their digital skills. I also solicited feedback from students’ discussion forums to see how their learning experiences differed when their lecturers were technologically adept versus when they were not.