A chatbot is a messaging application that uses artificial intelligence. It is programmed to understand language, process data, and mimic a conversation through a messaging or chat interface. Chatbots are limited in their scope and application but are intelligent enough to reply to text commands and questions about specific topics. Chatbots are becoming a common feature on college and university websites, and their presence and the assistance they can provide can contribute to student success and retention. “AI-powered chatbots allow universities to serve students 24/7 with continuous support, while keeping students and staff productive,” said David Karandish, CEO of Capacity
