Why support online learners? This is the easiest of all the questions to answer. Student success is why we do what we do. Supporting students in ways that benefit their learning and help them achieve mastery is the lynchpin for any service; helping students navigate through the higher education landscape and complete their programs of study is the key for ancillary student services. Failing forward is key. Do not be afraid to try new approaches to online student services, and do not overanalyze situations to the point of paralysis. Identify needs, review costs, make a good investment, and adapt as needed.
https://er.educause.edu/articles/2018/10/online-student-services-what-where-who-when-how-and-most-importantly-why
