Online Student Services: What, Where, Who, When, How, and Most Importantly, Why - Kayla Westra, EDUCAUSE Review

While many colleges and universities are offering online student services to support their online learners, the types and levels of support vary widely. Accrediting bodies have been concerned with student services for online students for some time, and a very simple tenet to follow is that whatever student services are offered for on-campus students should be offered in an equitable fashion for online students. While this tenet may seem simple, its implementation can be complex and involved. https://er.educause.edu/articles/2018/10/online-student-services-what-where-who-when-how-and-most-importantly-why