Thursday, August 25, 2016

Online learning: 3 components of a great user experience - Tess Taylor, HR Dive

The way in which learners encounter course content within a learning management system is just as important as what's being presented. This is referred to as the user experience or UX. There are 3 major components of UX that need to be in place to ensure learners are getting the most from online training, including: design, communication, and measurement. The UX is, "a quantitative and qualitative measure, because it examines both the platform’s functions, and the user’s perception of them," says Rajlakshmi Saikia, assistant vice president of corporate L&D at Genpact, who also contributes to ATD. Learning content that's well-designed includes the ability for users to easily login to the learning management system, access their courses, and find the information they need. The other components of great UX include a system for managing user progress and gathering feedback from learners. There should always be support to orient users to the LMS as well as a help guide for troubleshooting. http://www.hrdive.com/news/online-learning-3-components-of-a-great-user-experience/424558/

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